Last updated: July 23, 2026
These Roomote Cloud Terms of Service (the “Terms”) are an agreement between Roo Code, Inc., a Delaware corporation (“Roomote”, “we”), and the customer accepting them (“Customer”, “you”). They govern Roomote Cloud — the hosted version of the Roomote software that we provision and operate for you (the “Service”).
These Terms cover only Roomote Cloud. Our websites are governed by the Website Terms of Service. Self-hosted Roomote is governed by the Fair Core License, not by these Terms.
By creating a Roomote Cloud account, clicking to accept, or using the Service, you agree to these Terms, the Acceptable Use Policy (“AUP”), and the Data Processing Agreement (“DPA”), each incorporated by reference. If you accept on behalf of an organization, you represent that you have authority to bind it, and “Customer” means that organization.
1. The Service
1.1 Single-tenant deployments. For each workspace you create, Roomote provisions a dedicated, isolated deployment: its own application services, database, cache, queue worker, and object storage. Your deployment is not shared with any other customer.
1.2 What’s included. Each subscription includes hosting of your deployment and access to a managed sandbox environment in which tasks execute.
1.3 Bring your own model. The Service does not include AI model inference. You connect your own inference provider account and API key or subscription. Model requests are sent from your deployment directly to your provider under your agreement with that provider; Roomote is not a party to that relationship and inference providers are not Roomote subprocessors. Your inference keys are held within your deployment and are not transmitted to Roomote’s shared systems.
1.4 Your integrations. You may connect third-party services (e.g., source control, chat, issue trackers). Those services are governed by your agreements with them. You are responsible for having the rights needed to connect them and for the credentials you configure.
1.5 Software license. The Roomote software running in your deployment is licensed under the Fair Core License. If these Terms and that license conflict with respect to your use of the hosted Service, these Terms control.
2. Accounts
You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account. You must be at least 18 years old and able to form a binding contract. We may require email verification.
3. Free Trial
3.1 Each new account receives a 7-day free trial for its first workspace. No payment method is required to start.
3.2 When the trial ends without an active paid subscription, your deployment is placed in read-only mode. Seven (7) days after trial expiration, if no paid subscription is active, your workspace and its entire deployment — including all data in it — are permanently deleted. We will send email notices before deletion. Deletion is irreversible.
3.3 Trials are for evaluation. We may modify or terminate trial availability, and Section 12 (Disclaimers) applies fully to trial use.
4. Fees and Billing
4.1 Plans. Subscription fees are based on the number of users in your deployment: $49/month (up to 10 users), $249/month (11–50 users), $499/month (51+ users), as listed at roomote.dev; all plans include the same features. Prices may change with at least 30 days’ notice, effective at your next billing period.
4.2 Usage measurement. To bill by user count, your deployment reports operational telemetry to Roomote: a deployment identifier, user counts, and software version. This reporting is a required part of the Service and cannot be disabled. It does not include your code, prompts, tasks, or content.
4.3 Payment. Fees are billed monthly in advance in USD through our payment processor (Stripe) and are non-refundable except where required by law. If a user-count threshold is crossed, the applicable plan is adjusted based on peak users in the billing period. Failure to pay may result in read-only mode and, after continued non-payment, termination under Section 10.
4.4 Taxes. Fees exclude taxes; you are responsible for applicable taxes other than taxes on Roomote’s income.
5. Customer Content
5.1 Yours stays yours. You retain all rights in the code, repositories, prompts, tasks, configurations, and other content you or your users submit to or generate in your deployment (“Customer Content”), including AI-assisted output produced in your deployment, to the extent permitted by law and subject to your model provider’s terms.
5.2 Our license. You grant Roomote the limited rights needed to host, operate, secure, and maintain your deployment and to comply with law. We do not use Customer Content to train AI models, and we do not access Customer Content except as needed for operations, support you request, security, or legal compliance, as described in the Cloud Privacy Policy and DPA.
5.3 Responsibility. You are responsible for Customer Content, for having the rights to submit it, and for reviewing AI-generated output before relying on it. AI output may be inaccurate, insecure, or unsuitable; the Service is designed to produce reviewable changes, and review is your responsibility.
6. Acceptable Use; Suspension
Use of the Service must comply with the AUP. If we reasonably believe your use violates the AUP or these Terms, creates a security or legal risk, or harms others, we may suspend the affected workspace. Where practicable we will notify you and work with you to restore access. During an active abuse or legal investigation we preserve rather than delete affected data.
7. Deletion; Data Retention; Legal Holds
7.1 Deletion is immediate. When you delete a workspace, its entire deployment — application, database, cache, object storage, and associated volume backups and recovery archives — is permanently destroyed. When you cancel your account, this applies to all workspaces, and your account sessions are revoked. Deleted data cannot be recovered; export anything you need first.
7.2 What we retain. After deletion we retain limited Cloud-side account and workspace metadata for up to 30 days, and billing and transactional records for as long as required by tax, accounting, and other law. See the Cloud Privacy Policy for details.
7.3 Legal holds. Notwithstanding 7.1, we may preserve specified data where required by law, legal process, or a valid preservation request, for as long as legally required.
8. Intellectual Property; Feedback
Roomote retains all rights in the Service, excluding Customer Content and the Roomote software source code (available under its own license). If you provide feedback, you grant Roomote a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation.
9. Confidentiality
Each party will protect the other’s non-public information with reasonable care, use it only to perform under these Terms, and disclose it only as required by law (with notice where lawful).
10. Term; Termination
10.1 These Terms apply while you have an account. You may cancel at any time via the Service; cancellation takes effect as described in Section 7 and any prepaid fees for the current period are non-refundable except as required by law.
10.2 We may terminate for material breach uncured within 30 days of notice, immediately for AUP violations creating serious risk, or for non-payment after notice. We may also discontinue the Service with at least 60 days’ notice, in which case we will refund prepaid fees for the unused period.
10.3 Sections that by their nature survive (including 5.1, 7, 8, 9, 12, 13, 14, and 15) survive termination.
11. Service Changes; No SLA
We continuously improve the Service and may change features with reasonable notice of material reductions. The Service does not currently include a service-level agreement or uptime commitment. Scheduled maintenance and updates may cause brief interruptions.
12. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” ROOMOTE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. ROOMOTE DOES NOT WARRANT AI-GENERATED OUTPUT OR THIRD-PARTY SERVICES, INCLUDING MODEL PROVIDERS AND INTEGRATIONS.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA; AND (b) EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER TO ROOMOTE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR USD $100 FOR ACCOUNTS THAT HAVE PAID NO FEES. THE EXCLUSIONS IN (a) AND THE CAP IN (b) DO NOT APPLY TO CUSTOMER’S PAYMENT OBLIGATIONS, EITHER PARTY’S BREACH OF SECTION 9, CUSTOMER’S BREACH OF THE AUP, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
14. Indemnity
You will defend and indemnify Roomote against third-party claims arising from Customer Content, your integrations and credentials, your violation of law, or your breach of these Terms or the AUP.
15. Governing Law; Disputes
These Terms are governed by the laws of the State of Delaware, excluding conflicts rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to venue there, except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing in these Terms limits mandatory consumer rights that apply to you by law.
16. General
Updates to these Terms will be posted here; material changes will be notified (e.g., by email or in-product) at least 30 days before taking effect, and continued use after the effective date constitutes acceptance. You may not assign these Terms without consent; we may assign in connection with a merger, acquisition, financing, or asset sale. Notices may be sent electronically. If a provision is unenforceable, the rest remains in effect. These Terms, the AUP, the DPA, and referenced policies are the entire agreement for the Service.
17. Contact
legal@roomote.dev · Roo Code, Inc., 98 Graceland Dr, San Rafael, CA 94901, USA